digPETS Terms
of Sale
Retail Dealer
Requirements -
It is our
policy to sell at wholesale prices to qualified retail
dealers. We do not sell to the general public. Retail
dealer requirements include but are not limited to:
1) Regular
business hours of 20 or more per week
2) A
dedicated retail sales area available to the general
public during scheduled business hours
3) The
stocking of inventory that is available for sale
To become a
digPETS Retail Dealer, a dealer must sign and execute
the digPETS Retail Dealer Application and provide all
sales tax exemption forms, whether or not the dealer
requests an open account. The dealer acknowledges that
providing a current state exemption form alone does not
constitute qualification as a digPETS Retail Dealer. In
addition, the retail dealer must keep current all
applicable state vendors’ licenses, sales tax
exemptions, and any other relevant federal, state or
local licenses, permits, etc., to maintain its status as
a digPETS Retail Dealer. digPETS reserves the right to
demand and verify any licenses or permits at digPETS’
discretion. Further, the retail dealer acknowledges
responsibility for notifying digPETS regarding a change
of address, ownership (including any change in business
structure) or state and/or local status as soon as such
change becomes effective. All orders are subject to the
approval and acceptance of digPETS, and will only become
a binding contract upon final acceptance at any digPETS
warehouse.
By signing
and submitting the digPETS Retail Dealer Application,
and by placing orders and accepting shipment of product
from digPETS, the digPETS Retail Dealer acknowledges
that it accepts and further agrees to be bound by and
comply with these Terms and Conditions and all Terms and
Conditions stated on Invoices shipped with any product.
Pursuant to the aforementioned, the retail dealer agrees
to assist and cooperate with any manufacturer’s policies
and minimum advertised pricing.
digPETS
reserves the right to terminate its business
relationship with any retailer that fails to comply with
any of the foregoing conditions.
Placing
Orders -
Orders may be
placed via fax, telephone, mail, email (sales@digPETS.com)
or our website (www.digPETS.com).
Credit Terms
-
Open accounts
will be established for qualified accounts. Open account
terms are net 30 days. A finance charge of 2% (24%
annual rate) per month or the maximum allowed rate under
applicable state law will be added to amounts which are
past due. C.O.D. check terms are payable by check upon
delivery. Prepay terms are available by cashier’s check
or money order.
Pricing -
All prices
are subject to prices prevailing at the time of order
placement and are subject to change without notice.
digPETS Corporation will have no obligation to refund or
credit prices that have been changed prior to the time
of order placement.
Shipping
Information -
We ship
primarily by UPS Ground and when doing so, conform to
their regulations. We reserve the right: however, to
ship orders via alternate sources in the event of a
disruption to normal ground shipping options such as a
strike, fuel crisis, act of terrorism, etc. digPETS
Corporation reserves the right to recover our full
shipping costs. All shipments will be Freight Prepaid.
If preferred, UPS Overnight, or UPS 2-Day is available
F.O.B. our distribution centers. The retail dealer will
pay for all charges.
Customer
Service -
For faster
service on inquiries about an order, delivery date or
other business, call our Customer Service Department.
When inquiring about an order, please have your customer
and order number available.
Damaged
Shipments and Shortages -
All
merchandise becomes the property of the purchaser when
the carrier accepts and signs for the shipment. If you
receive a damaged or short shipment, please note this on
the Freight Delivery Record if evident at the time of
receipt. Also notify the carrier (UPS, FedEx, etc.) and
our Customer Service Department immediately. IMPORTANT!
Before the carrier will process a claim, its
representative must inspect the merchandise and shipping
carton. Do not discard or destroy any cartons.
Defective
Merchandise -
ALL PRODUCTS
MUST BE RETURNED TO THE MANUFACTURER.
We do not
repair or make adjustments on used merchandise. The
item must be returned to the manufacturer or authorized
service center for repair or replacement. Merchandise
that is found to be defective within ten days of receipt
by the dealer will be replaced at no charge. Any
merchandise found defective after use is subject to the
factory warranty and should be returned to the
manufacturer.
Warranties -
We offer no
warranties or guarantees, expressed or limited, other
than those supplied by the manufacturers of the products
which we offer for resale.
Returns -
digPETS is
dedicated to serving our retail dealers better than
anyone else; however, we cannot accept returns without
questions or limitations. Thank you for honoring the
following return policies, so that we can continue to
bring you the best products at the best price:
Most items
sold by digPETS may be returned for credit within 20
days from the ship date.
To assure
prompt and accurate credit to you on returned
merchandise, please follow these steps:
1) A “Return
Authorization Number” must be obtained by contacting our
Customer Service Department. This number will be valid
for 30 days.
2) A “Return
Authorization Number” must be clearly indicated on the
outside of each package or the package will be refused.
3) Credit
will be given on errors that are clearly a digPETS error
provided returns are requested within 20 days from
receipt of merchandise.
4) Returns on
merchandise other than a digPETS error, will be assessed
a restocking fee of $4.95 per item or 15% - whichever
is greater.. digPETS has no obligation to authorize
a return requested after two weeks have passed from the
receipt of retail dealer merchandise.
5) digPETS
will have no obligation to provide credit for returns
unless the merchandise is in the original carton in
original condition (including: packaging, manuals,
warranties, accessories, security seals, etc.). We
cannot accept returns with retail price tags.
6) The
original vendor box should be packed in a heavier
shipping box with proper packing material to protect the
merchandise. We suggest all returns be sent by
traceable carrier. You must pay all costs related to
return shipping.
7) Returns
will not be accepted freight collect or C.O.D., nor does
digPETS have an obligation to reimburse shipping pick-up
charges.
8) Defective
merchandise should be returned directly to the
manufacturer and digPETS will have no obligation to
provide credit for defective merchandise.
We cannot
accept returns of certain items, including:
·
Factory closeouts, special orders, food/treats and other
products, as noted on product sales literature.
·
No
partial case pack items will be accepted. If you return
a case pack item, it must be returned in the original
shipping pack with all individual items unopened.
Refused
Shipments -
Unless
instructed otherwise, do not refuse shipments as this
will result in an unnecessary freight and handling
charges. Please accept the shipment and call our
Customer Service Department for assistance. Customers
who refuse shipments will only be sold to on a
prepayment basis. In addition, actual freight costs to
and from the shipping point as well as a 15% restocking
fee will be charged. All charges must be paid in full
before any additional orders will be shipped.
Returned
Checks -
There is a
$45.00 service charge on all checks returned the first
time due to insufficient funds. All checks will be
automatically re-deposited. Checks returned a second
time will be charged $65.00 and the amount of the check.
Distribution
Pick-Up Service -
You may pick
up merchandise from our distribution center between the
hours of 11:00 AM and 3:00 PM, Monday through Friday. We
ask that you place your pick-up order two (2) days in
advance and digPETS has no obligation to accept changes
upon your arrival. Proper I.D. must be shown at time of
pick-up.
Office Hours
-
Our sales
offices are open Monday through Friday from 8:30 AM to
5:30 PM (EST). Our regular business hours are 8:00 AM to
5:00 PM (EST).
Click
on the map for location and directions
Warehouse Location:
8565 Somerset Drive
Receiving Warehouse B
Largo, FL 33773 USA
Mailing Address:
digPETS
PO Box 3609
Clearwater, FL 33767 USA
Phone:
727-531-3127
Facsimile:
727-531-3195
Toll-Free Phone within USA: 800-817-5948
Toll-Free Facsimile within USA: 800-879-4126
Internet:
www.digPETS.com
Sales Department
sales@digPETS.com
Customer Service
info@digPETS.com
Pack Leader
andrew@digPETS.com
While we make
every effort to ensure the accuracy in all printed and
electronic material(s), we reserve the right to make
corrections if an error does occur.
